Comarch

User
Group

2-3 Oct 2017

Benefits

  • Free to attend for Comarch customers

  • Two days of insightful presentations and case studies, reflecting the industry trends and hands-on project experiences

  • Anticipated attendance of around 200 professionals representing the telecom, retail&FMCG travel, oil&gas, financial services and other industries from various countries around the world

  • Opportunity to network with other customer experience innovators

  • An exciting line-up of guest speakers

  • An opportunity to visit historic Cracow and participate in a sumptuous networking dinner

Agenda

DAY 1
2nd OCTOBER
COMARCH HEADQUARTERS

12:00 - 12:30

REGISTRATION

12:30 - 13:30

WELCOME LUNCH

13:30 - 13:50

WELCOME SPEECH
Jeremiasz Filipiak, Comarch

13:50 - 14:10

LOCATION BASED SERVICES AND „SMART PLACES”
(CITIES, SHOPPING MALLS, AIRPORTS)

Piotr Kozłowski, Comarch

14:10 - 14:30

BI/BIG DATA
Michał Stadnicki, Comarch

14:30 - 14:50

SECURE CONVENIENCE BY DESIGN
Tomasz Marszał, Comarch

14:50 - 15:20

COFFEE BREAK & NETWORKING

15:20 - 15:40

CUSTOMER EXPERIENCE
(CEM, OMNICHANNEL, LOYALTY MANAGEMENT)

Wojciech Dziunikowski, Comarch

15:40 - 16:00

IoT, SMART SOLUTIONS, RND & PROTOTYPING SERVICES
Piotr Janas, Comarch

16:00 -16:20

AI: REVOLUTION OR HYPE?
Juan Pablo Yarur, Comarch

16:20-16:40

CUSTOMER LOYALTY THROUGH THE PRISM OF UX/UI
Dariusz Trocyszyn, Comarch

16:40 - 17:00

E-HEALTH
Bartosz Pampuch, Comarch

17:00 - 17:20

PULSE OF THE CITY
(SMART SOLUTIONS: PARKING, LIGHTING, AND MONITORING)

Wojciech Dec, Comarch

evening

DINNER IN WIERZYNEK

DAY 2
3rd OCTOBER
THE QUBUS HOTEL

Simultaneously to Telecoms, Finance and Loyalty tracks, there will be also Field Service Management stream dedicated to the comprehensive support of field operations in the connected world. Detailed agenda can be found below (swipe right to see more).

TELECOMS USER GROUP
LOYALTY USER GROUP
FINANCE USER GROUP
FSM USER GROUP

10:00 - 10:30

COFFEE & NETWORKING

10:30 - 10:45

WELCOME SPEECH. INTRODUCTION

WELCOME SPEECH. INTRODUCTION
Bartosz Demczuk, Comarch

WELCOME SPEECH. INTRODUCTION
Andrzej Przewięźlikowski, Comarch

WELCOME SPEECH. INTRODUCTION
Szymon Uczciwek, Comarch

10:45 - 11:10

IS THE DIGITAL FUTURE OF TELCO SYSTEMS IN THE CLOUD?
Dominik Pacewicz, Comarch

INNOVATION – FUTURE – CHALLENGES. WHAT’S GOING ON AROUND CLM&IOT&LOCATION BASED SERVICES
Bartosz Demczuk, Comarch

NEW DIGITAL BANKING EXPERIENCE FOR COMPANIES
Valentin Campean,
ING Bank Romania

IOT IN THE FIELD - CASE STUDY - NETWORK SITE ACCESS MONITORING SOLUTION IN FIELD SERVICE PROCESSES
Abdullah Tuffaha, Etisalat
Tomasz Koropacz, Comarch

11:10 - 11:35

MONETIZE IOT WITH ANALYTICS
Wojciech Martyniak, Comarch

(11:00) ONE POWERFUL LOYALTY MANAGEMENT PLATFORM WITH AN INTEGRATED BESPOKE MOBILE APPLICATION AND IN-STORE BEACONS
Geert Crooijmans,
Hudson's Bay Netherlands
(11:25) WHAT’S ON – THE NEW FEATURES IN CLM – BEST TIME TO VALUE PROMOTIONS
Joanna Gawęda, Comarch

IT CHALLENGES OF ALIOR BANK IN THE DIGITIZATION ERA
Tadeusz Kifner, Alior Bank

THE GAME IS ON - GAMIFICATION USED AS MOTIVATION BOOSTER IN FIELD SERVICE DEPARTMENTS
Malgorzata Kendziorek, SoInteractive

11:35 - 12:00

IOT WORLD: A CORPORATE POSITIONING APPLICATION
Ugo Davide Miletto, Telecom Italia

GETTING OUT OF OUR BUBBLE: EXPANDING OUR HORIZONS TO NEW DATA SOURCES AND NEW CHANNELS IN A CUSTOMER - CENTRIC ERA
Patricia Rey, Enterprise Holdings

INSURANCE CASE STUDY
Emanuel Sitzia, Comarch

REAL TIME SCHEDULING - HIGH COMPLEXITY SCENARIOS OF REAL TIME SCHEDULES OPTIMIZATION - LIVE DEMO
Lukasz Adamczyk – FSM Product Manager

12:00 - 12:20

COFFEE BREAK & NETWORKING

12:20 - 12:40

MULTIDOMAIN TRANSPORT NETWORK AUTOMATION BASED ON SDN/PCE CONCEPT
Michał Łączyński, Comarch

BEHAVIORAL ANALYSIS - HOW TO USE DATA GATHERED IN GAMIFICATION AND ENHANCE ITS RESULTS?
Małgorzata Kendziorek, SoInteractive

PERSONALIZED INVESTMENT ADVICE IN THE DIGITAL AGE
Sławomir Wójcik

ROUND TABLE - STAY CONNECTED IN THE FIELD- THE VALUE OF THE OFFLINE MODE OF FIELD SERVICE MOBILE APPLICATIONS
Krzysztof Jóźwiak, Comarch

12:40 - 13:00

CASE STUDY: IT TRANSFORMATION IN UNLEASHED (MEDIALAAN COMPANY)

USING LOYALTY MECHANISM IN BUILDING RELATIONSHIPS AND VALUE FOR BUSINESS CUSTOMERS (B2B)
Piotr Kozłowski, Comarch

OMNICHANNEL CUSTOMER JOURNEY IN INSURANCE WORLD
Raphael de Schrynmakers, Anna Lik, Comarch

FIELD SERVICE MANAGEMENT TRENDS - MARKET TRENDS AND COMARCH FSM DEVELOPMENT ROADMAP
Krzysztof Jóźwiak, Comarch

13:00 - 13:20

FREENET TV: YESTERDAY, TODAY, TOMORROW
Henk van Es, Media Broadcast

CLIENT CASE STUDY

RETHINKING CORPORATE BANKING
Agnieszka Piróg, Comarch

13:20

CLOSING SPEECH

B2B LOYALTY – MUST
OR NICE TO HAVE?
(13:25 - 13:50)

Kristin Forgala, British American Tobacco

CLOSING SPEECH

13:40 - 14:40

LUNCH & NETWORKING

14:40 - 14:55

NEED A DOPAMINE SHOT? LET’S PLAY A GAME!
Łukasz Słoniewski, Comarch

14:55 - 15:20

NORWEGIAN REWARD – THE PROGRAM THAT REWARDS INFREQUENT AND FREQUENT TRAVELERS
Kristin Møllerplass, Norwegian Air Shuttle

15:20 - 15:45

50 YEARS OF CUSTOMER LOYALTY EVOLUTION IN JAPAN
Shinri Emoto, Hideki Tsukioka, Marek Gajewski, GreenStamp

15:45 - 16:10

TRENDS IN LOYALTY: VIEWS FROM A NEW PROGRAM FOR A LOW COST AIRLINE
Nik Laming, Cebu Pacific

16:10 - 16:35

WHAT’S ON – THE NEW FEATURES IN BI – ALL THE DIFFICULT QUESTIONS
Rafał Gilarski, Comarch

16:35 - 16:45

CLOSING SPEECH
Krzysztof Salawa, Comarch

15:00

KRAKOW MOTO PARK NETWORKING
Duration: approx. 2h (for Loyalty attendees starts at 5:00 pm).
We provide transfer to the airport from Moto Park.

SPEAKERS

Venue

 

 

DAY 1:
Comarch
Headquarters

prof. Michała Życzkowskiego 23

31-864 Kraków


DAY 2:
Qubus Hotel

Nadwiślańska 6

30-527 Kraków


Watch the video from Comarch User Group 2016

CONTACT & USEFUL INFORMATION

ADDITIONAL INFORMATION
LANGUAGE

The conference will be held in English

RECOMMENDED HOTEL

We have a limited number of pre-booked rooms at The Qubus Hotel in Kraków.
For more information please contact us directly.