September 20-21
Kraków
Poland

Comarch

User Group 2016

Let’s talk digital

Benefits

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    Free to attend for Comarch customers

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    Two days of insightful presentations and case studies, reflecting the industry trends and hands-on project experiences

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    Anticipated attendance of around 100 professionals representing the telecom, retail&FMCG travel, oil&gas, financial services and other industries from various countries around the world

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    Opportunity to network with other customer experience innovators

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    An exciting line-up of guest speakers

Agenda

PRE-CONFERENCE NETWORKING

KRAKOW VALLEY GOLF & COUNTRY CLUB

19TH September
start: 12:00 PM

Join other Comarch customers on a pre-conference networking day in the Krakow Valley Golf & Country Club, one of the biggest golf resorts in Central Europe. The complex is beautifully situated in the south of Poland, in the vicinity of Krakow.

You will have an opportunity to play golf and visit Shooting Range. Long strokes, short strokes - rules, tips and instructions of professional golfers.

CONFERENCE – DAY 1
20th september

10:00 - 10:30

REGISTRATION & WELCOME COFFEE

10:30 - 11:10

OPENING SPEECH - Comarch R&D strategy
Prof. Janusz Filipiak, Founder and CEO of Comarch

11:10 - 11:40

WELCOME TO THE AGE OF THE CUSTOMER
Frederic Giron, VP & Research Director Serving CIOs, Forrester

11:40 - 12:00

EMOTIONAL LOYALTY THROUGH NON-TRANSACTIONAL INTERACTION
Łukasz Słoniewski, Comarch

12:00 - 12:25

COFFEE BREAK & NETWORKING

12:25 - 12:50

DIGITAL TRANSFORMATION AND THE CUSTOMER JOURNEY
Dominik Pacewicz, BSS Product Manager, Comarch

12:50 - 13:15

YET ANOTHER BORING OMNICHANNEL PRESENTATION OR...?
Maciej Wolański, CTO and Head of R&D, Comarch Financial Services

13:15 - 14:00

LUNCH

14:00 - 14:20

REMOTE PATIENT CARE: A COUPLE OF THOUGHTS FROM THE BATTLEFIELD
Piotr Madej, VP & Head of Telemedicine and Medical Devices RnD Department, Comarch Healthcare

14:20 -14:50

RUGBY: A COMPETITIVE ROAD TO SUCCESS
PABLO ARÉVALO MARTÍNEZ, Spanish Rugby Union Performance Analyst,
C.D. Arquitectura Director of Rugby

14:50-17:15

REFRESHMENT & HOTEL ACCOMMODATION

17:15 - 18:00

HQ VISIT

18:00 - 19:00

OBSESSION GROUP CONCERT & COCKTAIL RECEPTION

20:00 -

DINNER IN WIERZYNEK

CONFERENCE DAY 2
21st SEPTEMBER

10:00 - 10:30

COFFEE & NETWORKING

BSS/OSS USER GROUP
LOYALTY USER GROUP
FINANCE USER GROUP

10:30 - 10:50

OMNICHANNEL DEMO
Bartłomiej Kordas, Comarch

WHAT'S NEW IN CLM - PROGRESS AND PLANS
Sidney Dunn, Comarch

DISCUSSION PANEL: Digitization in Private Banking. Results of COMARCH-EFMA Survey.
David Derenik, Head Of Investments and Products UniCredit
Greg Prosowicz, Head of Product Management for Capital Markets, Comarch

10:50 - 11:10

Do you really know what the customer experience is and what you need to measure it?
Wojciech Dziunikowski, Comarch

CASE STUDY: The Economics of Loyalty: Building a Strong Customer Bond and an Even Stronger Business Model
Mauro Bizato, Commercial Director, Livelo

CASE STUDY: Implementation of Comarch Commission&Incentive in Idea Bank
Małgorzata Schon, Director of Commission System Department Idea Bank

11:10 - 11:30

CASE STUDY: M2M Analytics & Quality of Things
Nieves García Diez, Product Marketing Manager, Gemalto
Wojciech Martyniak, M2M Product Manager, Comarch

How Comarch CRM & Marketing Roadmap should evolve? YOU DECIDE!
Carlos Martin, Business Solution Manager, Comarch

CASE STUDY: Deutsche Bank Polska S.A.
Tomasz Ciążela – Director at Deutsche Bank Polska S.A.

11:30 - 11:50

COFFEE BREAK & NETWORKING

11:50 - 12:10

CASE STUDY: MOVING FROM OLD LEGACY BILLING SYSTEM TO COMARCH CBS
Kristín Hallgrímsdóttir, Department manager, Siminn

CASE STUDY: Mastering customer experience
Carolina Onsbring, Project Manager, SAS

ING BUSINESS: CORPORATE ONLINE BANKING ON STEROIDS
Adam Walendziewski, Deputy Director of Direct Distribution Channels Department ING Bank Śląski

12:10 - 12:30

CASE STUDY: How to adopt the beta service idea into the Telco world
Łukasz Mendyk, Comarch

DISCUSSION PANEL: How to stimulate non-frequent clients with a loyalty program
Piotr Kozłowski, Comarch

(BRAVE) VIRTUAL WORLD. WHAT TOMORROW HOLDS FOR WEALTH MANAGEMENT
Sławomir Wójcik, Business Solution Architect, Comarch Financial Services and Magdalena Lewińska, UX Designer, Comarch

12:30 - 12:50

Tagging & Proximity: a digital transformation
Ugo Davide Miletto, PMP, Telecom Italia Mobile

CASE STUDY: B2B engagement in dark market category.
Kristin Forgala, B2B Manager & Elisa diBello, Customer Engagement Manager, Imperial Tabacco Canada

1+1>2 THE BEAUTY OF THE MATHEMATICS OF BANK MERGERS
Oktawiusz Kacza, Managing Director BNP Paribas

12:50 - 13:05

CLOSING SPEECH

CLOSING SPEECH

OPEN INNOVATION
Mustafa Dülgerler, Banking Expert from United Arab Emirates

13:05 - 14:00

LUNCH & NETWORKING

Venue

ICE Krakow Congress Centre

ul. Marii Konopnickiej 17
30-302 Krakow, Poland

photo: © Krakowskie Biuro Festiwalowe
W. Wandzel, wandzelphoto.com

Watch the video from Comarch User Group 2015

Registration has now ended.

Thank you for your interest in Comarch User Group

ADDITIONAL INFORMATION
LANGUAGE

The conference will be held in English

RECOMMENDED HOTEL

We have a number of pre-booked rooms at the Q Plus Hotel and Hilton Garden Inn in Krakow.
For more information please contact us directly.