Comarch

User
Group

2-3 Oct 2017

Benefits

  • Free to attend for Comarch customers

  • Two days of insightful presentations and case studies, reflecting the industry trends and hands-on project experiences

  • Anticipated attendance of around 100 professionals representing the telecom, retail&FMCG travel, oil&gas, financial services and other industries from various countries around the world

  • Opportunity to network with other customer experience innovators

  • An exciting line-up of guest speakers

  • An opportunity to visit historic Cracow and participate in a sumptuous networking dinner

Agenda

DAY 1
2nd OCTOBER

12:00 - 12:30

REGISTRATION

12:30 - 13:30

WELCOME LUNCH

13:30 - 13:50

WELCOME SPEECH
Jeremiasz Filipiak, Comarch

13:50 - 14:10

LOCATION BASED SERVICES AND „SMART PLACES” (CITIES, SHOPPING MALLS, AIRPORTS)
Piotr Kozłowski, Comarch

14:10 - 14:30

BI/BIG DATA
Michał Stadnicki, Comarch

14:30 - 14:50

SECURE CONVENIENCE BY DESIGN
Tomasz Marszał, Comarch

14:50 - 15:20

COFFEE BREAK & NETWORKING

15:20 - 15:40

CUSTOMER EXPERIENCE (CEM, OMNICHANNEL, LOYALTY MANAGEMENT)
Wojciech Dziunikowski, Comarch

15:40 - 16:00

IOT AND SMART SERVICES

16:00 -16:20

MACHINE LEARNING
Juan Pablo Yarur, Comarch

16:20-16:40

CUSTOMER LOYALTY THROUGH THE PRISM OF UX/UI
Dariusz Trocyszyn, Comarch

16:40 - 17:00

E-HEALTH
Bartosz Pampuch, Comarch

17:00 - 17:20

PULSE OF THE CITY (SMART SOLUTIONS: PARKING, LIGHTING, AND MONITORING)
Wojciech Dec, Comarch

evening

DINNER IN WIERZYNEK

DAY 2
3rd OCTOBER
TELECOMS USER GROUP
LOYALTY USER GROUP
FINANCE USER GROUP

9:00 - 10:00

WAKE UP CALL FOR BEST PROMOTIONS – 60 MINUTES LIVE DEMO SESSION

10:00 - 10:30

COFFEE & NETWORKING

10:30 - 10:45

WELCOME SPEECH. INTRODUCTION

WELCOME SPEECH. INTRODUCTION
Bartosz Demczuk, Comarch

WELCOME SPEECH. INTRODUCTION

10:45 - 11:10

IS THE DIGITAL FUTURE OF TELCO SYSTEMS IN THE CLOUD?
Dominik Pacewicz, Comarch

INNOVATION – FUTURE – CHALLENGES. WHAT’S GOING ON AROUND CLM & IOT

ING CASE STUDY
Valentin Campean,
ING Bank Romania

11:10 - 11:35

MULTIDOMAIN TRANSPORT NETWORK AUTOMATION BASED ON SDN/PCE CONCEPT
Maciej Piechociński, Comarch

(11:10) 14 YEARS OF GROWTH. IS THERE ANYTHING WE SHOULD DO DIFFERENTLY

(11:30) WHAT’S ON – THE NEW FEATURES IN CLM – BEST TIME TO VALUE PROMOTIONS

ALIOR BANK CASE STUDY

11:35 - 12:00

MONETIZE M2M WITH ANALYTICS
Wojciech Martyniak, Comarch

CUSTOMER CASE STUDY: CAN YOU ALWAYS LEAD INNOVATION

RETHINKING CORPORATE BANKING
Agnieszka Piróg, Comarch

12:00 - 12:20

COFFEE BREAK & NETWORKING

12:20 - 12:40

CASE STUDY: MOBILE IS SILVER, BUT CONTENT IS GOLD – HOW TV BROADCASTER IS SELLING CONTENT OVER MOBILE AND IPTV, FIRMLY SUPPORTED BY COMARCH SOFTWARE
Igor Wadowski, Comarch

(12:20) WHAT’S ON – THE NEW FEATURES IN GAMIFICATION – EMPLOYEE ENGAGEMENT

(12:30) CUSTOMER CASE STUDY

PERSONALIZED INVESTMENT ADVICE IN THE DIGITAL AGE
Sławomir Wójcik

12:40 - 13:00

CASE STUDY: HOW COMARCH HELPS HRVATSKI TELEKOM TO SHORTEN TIME-TO-MARKET FOR CONVERGENT SERVICES
Paweł Mazgaj, Comarch

(12:50) WHAT’S ON – PRECISION MARKETING – SOLOMO & LOYALTY 4.0

OMNICHANNEL CUSTOMER JOURNEY IN INSURANCE WORLD
Małgorzata Moderacka, Comarch

13:00 - 13:20

CASE STUDY: HOW TO MONETIZE YOUR INVESTMENT IN THE DATA LAKE
Krzysztof Bronarski, Comarch

AROUND THE GLOBE IN 20 MINUTES. BEST CASE STUDIES & STORIES FROM ALL THE WORLD
Comarch Team

PRESENTATION 5

13:20 - 13:30

CLOSING SPEECH

BEACONS & SHOPPING MALLS – FIRST TASTE OF INNOVATION

CLOSING SPEECH

13:30 - 14:30

LUNCH & NETWORKING

14:30 - 15:10

PANEL DISCUSSION: LOYALTY KILLERS. UBER IS FOR TAXI DRIVERS, AIRBNB FOR HOTELS – WHAT ARE THE MAIN THREATS FOR LOYALTY IN NEAR FUTURE AND HOW WE ADDRESS THEM

15:10 - 15:35

GAMIFICATION IN B2B - GOOD GAMES & NEW RULES

15:35 - 16:00

CUSTOMER CASE STUDY

16:00 - 16:25

WHAT’S ON – THE NEW FEATURES IN BI – ALL THE DIFFICULT QUESTIONS

16:25 - 16:50

CUSTOMER CASE STUDY

16:50 - 17:00

CLOSING SPEECH
Krzysztof Salawa, Comarch

SPEAKERS

Venue

Comarch
Conference
Center
In Krakow

prof. Michała Życzkowskiego 23

31-864 Kraków


Qubus
Hotel

Nadwiślańska 6

30-527 Kraków


Watch the video from Comarch User Group 2016

CONTACT & USEFUL INFORMATION

ADDITIONAL INFORMATION
LANGUAGE

The conference will be held in English

RECOMMENDED HOTEL

We have a poll of pre-booked rooms at The Qubus Hotel in Kraków.
For more information please contact us directly.