September 20-21
Kraków
Poland

Comarch

User Group 2016

Let’s talk digital

Benefits

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    Free to attend for Comarch customers

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    Two days of insightful presentations and case studies, reflecting the industry trends and hands-on project experiences

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    Anticipated attendance of around 100 professionals representing the telecom, retail&FMCG travel, oil&gas, financial services and other industries from various countries around the world

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    Opportunity to network with other customer experience innovators

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    An exciting line-up of guest speakers

Agenda

PRE-CONFERENCE NETWORKING

KRAKOW VALLEY GOLF & COUNTRY CLUB

19TH September
start: 10:00 AM

Join other Comarch customers on a pre-conference networking day in the Krakow Valley Golf & Country Club, one of the biggest golf resorts in Central Europe. The complex is beautifully situated in the south of Poland, in the vicinity of Krakow.

You will have an opportunity to play golf and visit Shooting Range. Long strokes, short strokes - rules, tips and instructions of professional golfers.

CONFERENCE – DAY 1
20th september

10:00 - 10:30

REGISTRATION & WELCOME COFFEE

10:30 - 11:00

OPENING SPEECH - Comarch R&D strategy
Prof. Janusz Filipiak, President and CEO of Comarch

11:00 - 11:30

FORRESTER PRESENTATION
Research VP, Forrester

11:30 - 12:00

EMOTIONAL LOYALTY THROUGH NON-TRANSACTIONAL INTERACTION
Łukasz Słoniewski, Comarch

12:00 - 12:15

COFFEE BREAK & NETWORKING

12:15 - 12:45

DIGITAL TRANSFORMATION AND THE CUSTOMER JOURNEY
Dominik Pacewicz, BSS Product Manager, Comarch

12:45 - 13:15

THREE-DIMENSIONAL AND VISUALLY STUNNING:THE NEW FACE OF BIG DATA
Maciej Wolański, CTO and Head of R&D, Comarch Financial Services

13:15 - 14:00

LUNCH

14:00 - 14:30

MOTIVATIONAL SPEAKER

17:15 - 18:00

HQ VISIT (Data Center, IoT Lab, Networking Operation Center)

18:00 - 19:00

OBSESSION GROUP CONCERT

20:00 -

DINNER IN WIERZYNEK

CONFERENCE DAY 2
21st SEPTEMBER

10:00 - 10:30

COFFEE & NETWORKING

BSS/OSS USER GROUP
LOYALTY USER GROUP
FINANCE USER GROUP

10:30 - 10:50

OMNICHANNEL DEMO
Bartłomiej Kordas, Comarch

WHAT'S NEW IN CLM - PROGRESS AND PLANS
Bartosz Demczuk, Comarch

CASE STUDY: Implementation of Comarch Commission&Incentive in Idea Bank
Małgorzata Schon – Director of Commission System Department Idea Bank

10:50 - 11:10

SDN/NFV AS DIGITIZATION OF NETWORK SERVICES
Wojciech Dziunikowski, Comarch

COMARCH LOYALTY CASE STUDY

CASE STUDY: Deutsche Bank PBC
Tomasz Ciążela – Director at Deutsche Bank Polska S.A

11:10 - 11:30

CASE STUDY: M2M Analytics & Quality of Things

YOU DECIDE! INTERACTIVE CREATION OF CLM MAP
Łukasz Słoniewski, Comarch

ING BUSINESS: CORPORATE ONLINE BANKING ON STEROIDS
Adam Walendziewski, Deputy Director of Direct Distribution Channels Department ING Bank Śląski

11:30 - 11:50

COFFEE BREAK & NETWORKING

11:50 - 12:10

CASE STUDY: Network Planning and Inventory

CASE STUDY: Mastering customer experience
SAS

(BRAVE) VIRTUAL WORLD. WHAT TOMORROW HOLDS FOR WEALTH MANAGEMENT
François-Xavier Hen, Business Solution Consultant, Comarch Financial Services

12:10 - 12:30

CASE STUDY: How to adopt the beta service idea into the Telco world
Łukasz Mendyk, Comarch

DISCUSSION PANEL: How to stimulate non-frequent clients with a loyalty program
Piotr Kozłowski, Comarch

COMARCH FINANCE CASE STUDY

12:30 - 12:50

CASE STUDY: If you measure you can improve. Successful WFM implementation from a business goals perspective

CASE STUDY: Road to Innovation
RTA, Dubai Transport

COMARCH FINANCE CASE STUDY

12:50 - 13:00

CLOSING SPEECH

13:00 - 14:00

LUNCH & NETWORKING

Venue

ICE Krakow Congress Centre

ul. Marii Konopnickiej 17
30-302 Krakow, Poland

photo: © Krakowskie Biuro Festiwalowe
W. Wandzel, wandzelphoto.com

Watch the video from Comarch User Group 2015

ADDITIONAL INFORMATION
LANGUAGE

The conference will be held in English

RECOMMENDED HOTEL

We have a number of pre-booked rooms at the Q Plus Hotel and Hilton Garden Inn in Krakow.
For more information please contact us directly.