A networking event for customer experience innovators

COMARCH

USER GROUP 2015

6th - 7th October 2015, Kraków, Poland


DAYS


HOURS


MINUTES


SECONDS

BENEFITS

Free to attend for Comarch customers

Two days of insightful presentations and case studies, reflecting the industry trends and hands-on project experiences

Anticipated attendance of around 100 professionals representing the telecom, retail&FMCG, travel, oil&gas, financial services and other industries from various countries around the world

Opportunity to network with other customer experience innovators

An exciting line-up of guest speakers

AGENDA

PRE-CONFERENCE NETWORKING

5TH OCTOBER – NETWORKING IN KRAKOW VALLEY GOLF & COUNTRY CLUB START: 10:00 AM

Join other Comarch clients on a pre-conference networking day in the Krakow Valley Golf & Country Club, one of the biggest golf resorts in Central Europe. The complex is beautifully situated in the Polish Jura, in the vicinity of Krakow. You will have an opportunity to play golf and experience an off-road riding.

CONFERENCE – DAY 1 – 6th October
10:30 - 11:00REGISTRATION & WELCOME COFFEE
11:00 - 11:15 OPENING SPEECH

Vice Presidents of Comarch

11:15 - 12:00 HOW WILL VARIOUS SECTORS OF THE ECONOMY EMBRACE IoT INNOVATIONS?

Bettina Tratz-Ryan, Research VP, Gartner

12:00 - 12:30 SMART CITY CONCEPT

Paweł Wnętkowski, Project Manager, Comarch

12:30 - 13:30LUNCH
13:30 - 14:00 USER EXPERIENCE IN BUSINESS INTELLIGENCE

Michał Stadnicki, Head of Business Intelligence Consulting, Comarch

14:00 - 14:30 INDUSTRIAL INTERNET OF THINGS

Grzegorz Wąchocki, Business Unit Director, Internet of Things, Comarch

14:30 - 14:45COFFEE & NETWORKING
14:45 -16:35BSS/OSS USER GROUPLOYALTY USER GROUPFINANCIAL SERVICES USER GROUP
14:45 - 15:15 UNIFIED INVENTORY – MANAGEMENT OF MULTI-VENDOR AND MULTI-TECHNOLOGY NETWORKS

Frank Sent, Groupleader Processes & Inventory, Operations Planning & Network Tools, Telefonica Germany

USING TECHNOLOGY AND BIG DATA TO ACHIEVE BUSINESS GOALS

Erin Korous Director, Loyalty Marketing, True Value

FINANCIAL SERVICES STRATEGY 2015

Andrzej Przewięźlikowski, Vice President, Comarch

15:15 - 15:45 THE REAL BUSINESS BENEFITS OF INTEGRATED OSS

Bernd Kreiling, Head of Professional Services, Comarch

HOW CONNECTED THINGS CAN ENHANCE YOUR SERVICES

Tomasz Wojtowicz, IoT Consultant

HARDWARE OVER SOFTWARE - THE NEW ERA IN USER EXPERIENCE OR JUST ANOTHER HYPE

Maciej Wolański, Chief Architect, Comarch

15:45 - 16:15 COOPERATION BETWEEN GEMALTO AND COMARCH IN THE AREA OF M2M

Shaheryar (Sherry) ZAMEER : Senior Vice President of Telecommunication Solutions for the Middle East & Africa regions at Gemalto

BI & ADVANCED ANALYTICS FOR COMARCH CLM

Michał Stadnicki, Head of Business Intelligence Consulting, Comarch

DIGITAL JOURNEY OF UNICREDIT PRIVATE BANKING IN CEE

Adel Ayari, Head of Global Investment Strategy and Product Development CEE Private Banking, CEE Division Unicredit Group

16:15 - 18:20ACCOMMODATION & REFRESHMENT
18:30 - DINNER & EVENING ENTERTAINMENT AT STARA ZAJEZDNIA (OLD TRAM DEPOT) RESTAURANT & MINI BREWERY

CONFERENCE – DAY 2 – 7th October
9:30 - 10:00MORNING COFFEE & NETWORKING
10:00 - 12:15BSS/OSS USER GROUPLOYALTY USER GROUPFINANCIAL SERVICES USER GROUP
10:00 - 10:20 ANALYZING NETWORK DATA FOR AN ENHANCED CUSTOMER EXPERIENCE

Wojciech Dziunikowski, OSS Solution Manager

HOW TO USE CUSTOMER PREFERENCES TO DELIVER A SURPRISING EXPERIENCE

Azul Airlines

FUTURE OF SMART BANKING

Panel Discussion

10:20 - 10:40 USE YOUR DATA WISELY TO CREATE LOYAL CUSTOMERS

Jacek Dunin-Wąsowicz, BSS Solution Manager

IMPLEMENTATION OF CRM & LOYALTY STRATEGY IN INTEGRATED OMNI CHANNEL B2C & B2B BUSINESS MODEL

Laurent Lepiez, IT Manager, Natura Brazil

NEW MOBILE BANKING - BOOSTING CUSTOMER ENGAGEMENT WITH WEARABLES AND BEACONS

Sylwia Hans, Business Solutions Manager, Comarch

10:40 - 11:00 Customers have never been served better - Comarch SelfCare 7 overview and live demo

Dominik Pacewicz, Self Care Solution Manager

PANEL DISCUSSION: Managing partner in coalition loyalty program

Piotr Kozłowski, Consulting Director, Comarch

CASE STUDY - Group Life Application

Tony Ciccarella Program Manager - Architect, Swiss Life Luxembourg

11:00 - 11:15COFFEE & NETWORKING
11:15 - 11:35 COMARCH OSS R&D - NFV/SDN SERVICE CHAINING

Łukasz Mendyk, OSS Product Manager

CRM - WHAT' S COMING UP

Bartosz Demczuk, Sales Director, Comarch

CASE STUDY - iConsult Aplication

Ilse Moers, Process Manager, ERGO Belgium

11:35 - 11:55 DIGITAL LIFESTYLE (M2M, IoT, DIGITAL PLATFORM, E-HEALTH DEVICES)

Wojciech Martyniak, BSS Product Manager

USING LOYALTY TO PROFITABLY FILL THE PLANES: LESSONS FROM CEBU PACIFIC'S FFP LAUNCH

Nik Laming, General Manager, Loyalty Division, CEBU

STAYING ONE STEP AHEAD OF HACKERS

Tomasz Śnieżyński, Cyber Security Consulting Department Director, Comarch

11:55 - 12:15 OFFERING INNOVATIVE CLOUD SERVICES – MEET COMARCH CLOUD

Piotr Budzinowski, Product Manager Director, Comarch

PANEL DISCUSSION: What can marketers do to understand the motivations and attitudes of different generations such as Millennials and Baby Boomers to gain brand loyalty?

Alina Pyzowski, Director of Consulting, Comarch

12:15 - 13:15LUNCH

SPEAKERS

VENUE

COMARCH'S HEADQUARTERS

ul. Prof. Michala Zyczkowskiego 23

(formerly: Al. Jana Pawla II 41e)

31-864 Krakow

Poland

CONTACT & USEFUL INFORMATION

WITH ANY QUESTIONS, PLEASE CONTACT US

Alina Wietrzny

Event coordinator (Telecommunications Business Unit)

Agnieszka Noskowska

Event coordinator (CRM&Marketing Business Unit)

Monika Dziurdzia

Event coordinator (Financial Services Business Unit)

ADDITIONAL INFORMATION

LANGUAGE

The conference will be held in English..

RECOMMENDED HOTEL

We have a poll of pre-booked rooms at the Qubus Hotel in Krakow. For more information please contact us directly.

HOTEL LOCATION

The hotel offers convenient access to both the Old Town and the conference venue. We are happy to liaise with the hotel on your behalf.